ServiceAide provides comprehensive, secure and reliable cloud-hosted service management solutions with a low ongoing cost of ownership. A growing global portfolio of clients benefit from these comprehensive and flexible solutions to deliver excellent customer service and ensure that IT systems meet business objectives. All products are built on the Hyper-SaaS™ architecture that delivers business value by tightly integrating scalability, data connectivity, artificial intelligence, and chatbots.
Serviceaide’s vision is to re-invent Service Management with the power of Artificial Intelligence. Data problems have plagued the service management industry for years. Serviceaide has married a world-class ITSM SaaS solution with innovative big data technology and Artificial Intelligence to solve these problems.
Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation customisation is easy, and administration is minimal.
As a Virtual Support Agent, Luma is integral to ServiceAide’s Intelligent Service Management solution. Luma’s conversational interface guides users to actionable requests and improved self-service. It also relieves analysts from the burden of triaging requests and chasing users down for more information.