Implementing the change management module
in ManageEngine’s ServiceDesk Plus
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ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy, and easy on your budget – no costly consulting fees or over-priced licenses. Offering simple, easy-to-use IT Management products at a price that every business can afford. It is thoughtfully built with SMBs in mind and eventually scales for large businesses.
Making sure the IT infrastructure is working efficiently and can be accessed remotely is extremely important during lockdown. ManageEngine offers solutions that allow IT teams to access servers, monitor logon activity and the efficiency of the IT infrastructure and remotely install and maintain software on devices.
Product categories:
Powerful help desk management for providing flawless support to end users.
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ServiceDesk Plus is a game changer in redirecting the efforts of IT teams from daily firefighting to proactive IT management. It provides great visibility and central control in dealing with IT issues to ensure that businesses won’t suffer any downtime. For more than 10 years, ServiceDesk Plus has benefited millions of IT folks, end users, and stakeholders alike.
ServiceDesk Plus MSP is web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account, and asset management as well as remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. With ServiceDesk Plus MSP, service providers can offer services and support to multiple clients using centralised controls.
SupportCenter Plus is web-based customer support software that lets organisations effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.
AssetExplorer is web-based IT asset management (ITAM) software that helps monitor and manage assets during every stage in their life cycle. AssetExplorer provides a number of ways to ensure all assets in a network are discovered. Manage software and hardware assets, ensure software license compliance, and track purchase orders and contracts.
Integrated endpoint management software for managing servers, desktops, laptops, tablets, and smartphones.
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Desktop Central is integrated desktop and mobile management software that helps technicians manage servers, laptops, desktops, smartphones, and tablets from a central location. Automate routine jobs such as installing patches, distributing software, managing IT assets and software licenses, and taking control of remote desktops.
With employees rapidly embracing smartphones and tablets as their go-to devices, concerns regarding enterprise security are on the rise—especially since mobile devices are more likely to be subject to theft, data loss, and threats from malware. Mobile Device Manager Plus is an enterprise mobility management solution that helps enterprises harness the power of mobility while still providing optimum security.
Patch Connect Plus enables admins to deploy patches to over 250 third-party applications and integrate with an existing Microsoft System Center Configuration Manager (SCCM) setup. It saves time and effort by performing various patch management tasks from a single interface.
Patch Manager Plus can help find all missing patches and vulnerable systems on a network and provides the necessary information needed for successful patch management. Patch Manager Plus provides real-time patch management metrics such as patch status dashboards, patch compliance audits, patch management reports.
OS Deployer automates the disk imaging and deployment process. It helps administrators capture images of different OS versions and store them in a network share, to create different deployment templates for various employee roles and deploy images to new systems all from a central management console. By standardising their OS, enterprises can reduce the number of resources allocated to support, training, and management of OS.
Browser Security Plus helps IT administrators manage and secure browsers across their enterprise’s network. Admins can enforce security policies, control browser extensions and plug-ins, sandbox and lock down enterprise browsers, and ensure compliance to established browser configurations to protect their network from browser-based threats.
Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. Powerful features like advanced remote control and remote file transfer offer end users an elite remote support experience and reduce troubleshooting time from days to minutes.
Powerful and scalable management for networks, applications, and cloud environments
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OpManager offers comprehensive network monitoring capabilities that help admins monitor network performance, detect network faults in real time, troubleshoot errors, and prevent downtime. As a powerful network monitor, OpManager supports multi-vendor IT environments and can scale to fit any network, providing complete visibility and control over the entire network infrastructure.
Network Configuration Manager is a multi-vendor network change, configuration, and compliance management (NCCCM) solution for switches, routers, firewalls, and other network devices. Network Configuration Manager helps admins automate and take total control of the entire life cycle of device configuration management.
Applications Manager is an application performance monitoring solution that proactively monitors business applications and helps businesses ensure their revenue-critical applications meet end user expectations. Applications Manager offers out-of-the-box monitoring support for over 100 applications and servers.
Site24x7 offers unified cloud monitoring for DevOps and IT operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructures, including private and public clouds. End-user experience monitoring is done from over 90 locations around the world and various wireless carriers.
NetFlow Analyzer, a complete traffic analytics tool, leverages flow technologies to provide real-time visibility into network bandwidth performance. It enables admins to collect, analyse, and report on what their network bandwidth is being used for and by whom. As a powerful bandwidth monitoring tool, NetFlow Analyzer can optimise the bandwidth usage of over a million interfaces worldwide, apart from performing network forensics and network traffic analysis.
OpUtils is switch port and IP address management software that helps network engineers manage their switches and IP address space with ease. With its comprehensive set of over 30 tools, OpUtils helps network engineers perform network monitoring tasks like detecting rogue device intrusion, tracking bandwidth usage, monitoring the availability of critical devices, backing up Cisco configuration files, and more.
Manage, secure, and audit Active Directory and Exchange, the easy way
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An Active Directory management & reporting solution, which has more than everything you had wished for in ADUC. From a self-explanatory GUI, manage identities (accounts) in AD or extract instant reports – all at the click of a button! This tool can even turn HR personnel into IT administrators.
ADSelfService Plus is an integrated self-service Active Directory password management and single sign-on solution. Arguably the industry’s most feature-rich solution, ADSelfService Plus supports both on-premises Active Directory and cloud applications for password management.
This SharePoint reporting and auditing tool puts you in control of your SharePoint implementation. Besides offering complete visibility of SharePoint infrastructure, it presents all the data it takes to manage it. Additionally, the tool tracks and alerts about changes to SharePoint server configurations and security settings.
Exchange Reporter Plus is an analysis and reporting solution for MS Exchange servers. Combining charts and self-explanatory UI, this software offers valuable stats and analytics required by Exchange administrators to keep their organisation’s email infrastructure at its best. It provides an audit trail for crucial events and also monitors all Exchange components.
RecoveryManager Plus is a centralised, web-based tool that simplifies enterprise-level backup and restoration of Active Directory, virtual machines, and Windows servers. It is engineered to take away all the pains involved in one of the most dreaded IT tasks: disaster recovery. RecoveryManager Plus gives admins the flexibility to perform attribute-level restorations of AD objects; full restorations of VMware and Hyper-V virtual machines (VMs), as well as Windows servers; and file/folder-level restoration of Windows servers, VMs, and domain controllers.
AD360 is a unified solution for identity and access management (IAM) needs of organisations running on Windows-based infrastructure. AD360 gives you the power to combine any or all of the following five ManageEngine AD Solutions into single-dashboard, single sign on, and single configuration IAM tool.
Intelligent solutions for securing physical and virtual infrastructures
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ADAudit Plus is an IT security and compliance solution designed for Windows-based organisations. It provides in-depth knowledge on changes affecting both the content and configuration of Active Directory and servers. Additionally, ADAudit Plus provides thorough access intelligence for desktops and file servers (including NetApp filers), enabling admins to protect organisational data.
EventLog Analyzer is a log management and analysis tool that detects networks threats quickly and easily. Designed to collect and process massive amounts of log data from practically any unencrypted log, this SIEM solution can easily scale to any IT deployment and protect it from all types of internal and external threats.
Firewall Analyzer, agentless log analytics and configuration management software, helps network administrators understand how bandwidth is being used in their network. Firewall Analyzer is vendor-agnostic and supports almost all open-source and commercial network firewalls from popular vendors such as Check Point, Cisco, Juniper, Fortinet, Palo Alto Networks, and more.
ManageEngine PAM360 empowers enterprises to stay ahead of the growing risk of privilege misuse with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown or unmonitored.
Password Manager Pro, a web-based privileged identity management solution, enables IT admins to manage all privileged identities—passwords, SSH keys, and SSL certificates—as well as control and monitor privileged access to critical information systems, from a single, unified platform. Password Manager Pro fully encrypts and consolidates all privileged accounts in one centralised vault, reinforced with granular access controls. It also mitigates security risks related to privileged access, helping organisations meet security audits and compliance regulations such as SOX, HIPAA, ISO/IEC 27001, NERC-CIP, and PCI DSS.
Password Manager Pro MSP is a web-based privileged identity management solution that helps service providers secure their clients’ privileged accounts, control and monitor privileged access to client networks, and adopt stringent security best practices. The solution’s multi-tenant architecture also enables MSPs to manage multiple clients’ IT assets from a single console, while still achieving complete segregation.
Cloud Security Plus provides complete visibility into both AWS and Azure cloud infrastructures. With comprehensive reports, easy search mechanisms, and customisable alert profiles, admins can track, analyse, and react to events happening in their cloud environments. Cloud Security Plus protects cloud environments and facilitates smooth and secure business operations.
Log360 is a comprehensive SIEM solution for all log management and network security challenges. As an integrated solution combining the advantages of EventLog Analyzer, ADAudit Plus, and Cloud Security Plus, Log360 helps admins tackle network security, Active Directory auditing, and public cloud management easily.
Key Manager Plus is a web-based key management solution that helps admins consolidate, control, manage, monitor, and audit the entire life cycle of Secure Shell (SSH) keys and Secure Sockets Layer (SSL) certificates. It provides visibility into SSH and SSL environments and helps administrators take total control of keys to preempt breaches and compliance issues.
DataSecurity Plus is a change monitoring and notification tool for Windows file servers. With the help of lightweight agents, it monitors the files and shares on target systems in real time. It provides real-time reports, alerts about user actions on files, and in-depth analysis of file access attempts. DataSecurity Plus offers truly continuous monitoring for Windows file ecosystems.
O365 Manager Plus is an extensive solution for Office 365 management, reporting, and auditing that helps administrators manage their Office 365 setup effortlessly. The web-based, user-friendly interface allows you to manage Exchange Online, Azure Active Directory, OneDrive for Business, Skype for Business, and Office Sway, all from one place.
Data visualisation and self-service IT analytics for heightened business productivity
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Analytics Plus is an on-premises reporting and business intelligence service that helps admins easily analyse their IT data and create insightful reports and dashboards for informed decision-making. Analytics Plus’ powerful visualisations offer key insights that are required for making business-critical decisions.
Offer your customers solutions to manage their IT from the cloud using award-winning IT management solutions that are hosted on the Zoho platform that serves over 45 million users.
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ServiceDesk Plus is a game changer in turning your customers IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
ManageEngine’s holistic unified endpoint management (UEM) solution, Desktop Central, is now available in the cloud. With the Desktop Central cloud model, your customers can manage and secure all the network endpoints in a simplified process.
Desktop Central Cloud is a complete UEM solution which can help organisations secure and control all their endpoints from the cloud. This Software as a Service (Saas) model ensures that desktop and laptop computers, smartphones and tablets are controlled and secured efficiently from a single console.
ManageEngine Mobile Device Manager Plus is a comprehensive mobile device management solution designed to empower your enterprise workforce with the power of mobility, by enhancing employee productivity without compromising on corporate security. It lets you manage smartphones, laptops, tablets, and desktops and multiple operating systems such as iOS, Android, Windows, macOS, and Chrome OS.
Also available for MSP.
O365 Manager Plus is an extensive Office 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities. With its user-friendly interface, your customers can easily manage Exchange Online, Azure Active Directory, Skype for Business, OneDrive for Business, Microsoft Teams, and other Office 365 services all from one place.
Log360 Cloud is a cloud-based log management solution for managing and storing logs from your customers’ IT infrastructure. This solution allows security teams to manage their logs from the cloud, helping them achieve their IT security and compliance objectives.
Patch Manager Plus is an all-around patching solution. It offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 650+ third-party updates across 350+ third party applications. It’s available both on-premises and on the cloud.
Remote Access Plus is an Enterprise Remote access software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location.
Powerfully built tools like advanced remote access control, system manager, Wake on LAN, remote shutdown, remote file transfer and more enables elite remote support experience and considerably reduces troubleshooting time from days to minutes.
It’s normal for your customers to use a wide variety of applications to meet its business requirements. That means employees have to remember a lot of passwords and have to log in to apps multiple times a day, which can be a hassle. Administrators also face the daunting task of controlling accesses to these applications to ensure security. Identity Manager Plus is a cloud-based single sign-on service for enterprises that provides users secure, one-click access to business applications. Users only have to log in once to access all their applications.
Enable your customers to manage alerts from all their IT management tools in one place.
Features include:
Site24x7 is an all-in-one performance monitoring solution for DevOps and IT Operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructures, including private and public clouds. End-user experience monitoring is done from over 90 locations around the world and various wireless carriers.
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