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Technical Services

  • Grow Your Business with our
    Technical Services

    Here to help you deliver value-add services to your clients, our in-house technical services team, Cloud Know How, work across a range of vendors and solution areas. From full-scale Azure architecture and cloud migration, to Flexera SVM health checks and ManageEngine ServiceDesk deployment, their services can be white-labelled to add another revenue stream to your business and drive customer loyalty.

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    Cloud Adoption and Migration Services
    Flexera Services
    ManageEngine Services

Cloud Migration, Management and Optimisation Services

Cloud Know How are cloud specialists. They can help you and your clients move to the cloud, whether that’s Azure, Microsoft 365 or AWS. They can support all aspects of cloud adoption from migration to training and enablement services.

Strategy: They’ll design a road map for any cloud adoption project, whether brand new or migrating existing solutions from on premises or a different cloud provider.

End-to-end: They’ve helped partners and customers transform their businesses by moving to the cloud as well as deploying hybrid services. Certified for multiple vendors, they can also handle data backup and recovery deployed alongside the migration to ensure your business is secure, compliant and completely integrated.

Long-term support: They won’t vanish when the project is complete. When you or a client are one of our cloud service customers, you’ll have scalable support from our engineers and cloud architects for any products that you have purchased with us. 24 x 7 support is available if needed.

Azure Cost Analysis

The team will assess your clients’ existing Azure subscription model and recommend changes where they could make to save money. This includes Microsoft CSP, Azure Hybrid Benefit, Reserved Instances and Software Subscriptions. They’ll also look at any VMs in Azure and software subscriptions to reduce costs. In the short-term it may reduce your revenue, but it shows clients you are on their side which drives loyalty in an environment where everyone is fighting for market share.

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Azure Health Check Service

If your customers are already on Azure, the team can help them make the most of their investment and answer any questions they may have. The team will identify the resources being used and make recommendations based upon Microsoft best practice and real-world experience. They will also identify any opportunities to take advantage of efficiencies such as rightsizing and redundant resources.

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Azure Resource Management

Our team can help you transform your customer’s business with Azure and ensure ongoing optimisation with our scalable Azure Resource Management service. They’ll take care of monitoring, security, billing and reporting so your customers can focus on growing their business rather than worrying about the technology that supports it.

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Microsoft 365 Managed Service

Our custom Microsoft 365 Managed Service goes beyond the basic level of support provided as part of your CSP subscription. Cloud Know How’s Microsoft-certified team deliver a proactive and efficient management service to mitigate challenges and provide your customers with the latest solutions.

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Teams Softphone Managed Service

Imagine a phone system you don’t have to worry about. It’s possible with Microsoft Teams. Our Microsoft Teams Softphone Managed Service provides your customers with a complete solution, from set up, training, to secure and reliable management.

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Azure DevOps Migration

Adopting a cloud solution for development and project planning/management will bring many benefits to your customers; higher resilience, lower management costs and instant scalability, to name a few. But if they’re using Microsoft Team Foundation Server (TFS), they may not now how to make the move. Our structured approach is delivered by Azure certified specialists and takes care of everything, including post-project knowledge sharing.

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Flexera Services

Cloud Know How’s Flexera services are all delivered by Flexera and Microsoft certified engineers. This gives your clients a broader, holistic service and positions you as a true value-add partner. Some services are mandatory with the purchase of licenses, others are advised to ensure your customers get the most from their investment.

Mandatory Services

Flexera Deployment
We offer technical advice and implementation on SVM 2020 – Flexera's flagship solution to Software Vulnerability Management. As experts on Microsoft Technologies we combine SVM 2020 with existing technologies in the estate such as WSUS and System Center to effectively deploy SVM and monitor your customer’s estate.

Advised Services

Flexera Software Vulnerability Manager Health Check - Remote or Onsite
Flexera Software Vulnerability Manager is a best in class software vulnerability and patch management solution. The health check ensures your clients are safe by checking it has been properly deployed and is being used correctly. As part of the health check, the team will also check and report on the supporting Microsoft infrastructure.

FlexNet Code Insight Service
Using FlexNet Code Insight, our Flexera certified engineers will analyse your software to identify risk from open source software (OSS) and third-party components. We’ll help development, legal and security teams to reduce open source security risk and manage license compliance with an end-to-end system.

  • Case Study: Martin House

    Martin House were looking for a solution that offered third-party patch management with comprehensive reporting. Find out more

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ManageEngine Services

Designed with your SME clients in mind, ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy and easy on their budget. They provide complete and easy to use solutions for even the most difficult IT management problems, keeping your clients’ businesses safe, ensuring high availability and boosting productivity.

Cloud Know How are certified to deliver technical advice and implementation across the Manage Engine suite. They typically focus on:

ServiceDesk Plus: a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

Desktop Central: Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.

AD 360: AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance.

In addition to ManageEngine certification, our team are also experts on Microsoft Technologies. This ensures your clients get a more complete service as they can combine Manage Engine products with existing technologies for a more robust implementation. They can help with:

  • Technical presales and discussions
  • Environment health checks
  • PoC and live implementation support
  • Case Study: Aquila

    Implementing the change management module in ManageEngine’s ServiceDesk Plus. Find out more

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    Our team is on hand to answer your questions and help you grow your business. Call us now on +44 (0)1364 655 200 or you can email us at info@sigmasd.com or complete the short form.

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