Track customer needs via multi-channel support
View every customer interaction from one place, irrespective of the communication mode they choose.
Customise and automate request workflows
Seamlessly automate the process of creating, organising, and tracking requests.
Manage individual accounts and contacts
Manage customer information, including the products and services purchased, contracts they are entitled to, their organisational hierarchy, and so on.
Give customers control with a personalised self-service portal
Deploy a customisable self-service portal and allow customers to submit tickets, track them, search the knowledge base, and run reports.
Create a comprehensive help desk for each business unit
Let each business unit define their product or service-specific configuration so they can work independently from each other.
Track and maintain contracts and SLAs in one place
Manage multiple service contracts and related support plans to service customers on time and bill them accordingly.
Speak to Sigma Software Distribution Business Development Manager
David McAdam on email@example.com or telephone: +44 (0) 1364 655 200