Track incidents easily
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Implement changes with minimal impact and risks
Streamline planning, approval, and implementation with automated workflows.
Showcase all IT services in a service catalogue
Showcase IT services that are available to end users and give IT a new face. Create and publish a service catalogue with custom service-level agreements (SLAs) and multi-stage approvals.
Gain IT help desk insights
Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.
Empower end-users with a self-service portal
Facilitate easy request creation, use automated notifications to keep end users informed on ticket progress and approvals, and make company-wide announcements on outages.
Create a rich knowledge base
Publish a knowledge base to help end users solve repeat incidents on their own and deflect tickets away from the IT help desk.
Automatic ticket dispatch
Auto-assign tickets based on technician availability, using either a round-robin or load-balancing method to cover every ticket.
Manage an entire IT asset inventory
Discover and maintain an IT asset inventory with efficient auto-discovery.