Service Management Excellence made Possible Simply and Affordably

A robust full-featured Service Management solution to facilitate excellent customer service and ensure your information technology operates flawlessly and is aligned with the needs of your business users and your organisational objectives. Nine certified ITIL processes are ready for use to deliver excellent support and IT Service Management (ITSM). Process workflows can be custom tailored to how your business operates, not the other way around.

• Identify and resolve problems before they become a crisis
• Make changes without errors and undesirable results
• Effectively manage asset configurations, tasks and projects

Features include:

Help Desk – Service Management provides a modern ITIL verified help desk solution that focuses on solutions, not just entry and tracking

Mobile Access – An intuitive and collaborative mobile experience provided

Incident and Problem Management – Ensure the continued health of your IT organisation by providing an effective tool to determine underlying problems associated with incidents

Change Management – Ensure changes are planned, communicated, and scheduled, Policy and compliance standards are enforced, reviewed and approved prior to implementation.

Asset Discovery & Management – Discover, track, and audit all aspects of IT assets in your organisation

Configuration Management – A critical tool for resolving incidents, identifying the root cause of problems, assessing the impact of change, and building a service catalogue

Project Management – Seamlessly configure with the deliverables, tasks, resources, and timeline to hit your goals, commitments, or SLAs

Advanced Reporting & Analytics – Get immediate insight into ITSM operations, and customise the data structure and reports to efficiently deliver the insights that modern leaders need

Self Service – An intuitive interface supporting all the information, services, notices, and search capabilities available to them in a way that IT can easily configure and secure it.