Help Desk – Service Management provides a modern ITIL verified help desk solution that focuses on solutions, not just entry and tracking
Mobile Access – An intuitive and collaborative mobile experience provided
Incident and Problem Management – Ensure the continued health of your IT organisation by providing an effective tool to determine underlying problems associated with incidents
Change Management – Ensure changes are planned, communicated, and scheduled, Policy and compliance standards are enforced, reviewed and approved prior to implementation.
Asset Discovery & Management – Discover, track, and audit all aspects of IT assets in your organisation
Configuration Management – A critical tool for resolving incidents, identifying the root cause of problems, assessing the impact of change, and building a service catalogue
Project Management – Seamlessly configure with the deliverables, tasks, resources, and timeline to hit your goals, commitments, or SLAs
Advanced Reporting & Analytics – Get immediate insight into ITSM operations, and customise the data structure and reports to efficiently deliver the insights that modern leaders need
Self Service – An intuitive interface supporting all the information, services, notices, and search capabilities available to them in a way that IT can easily configure and secure it.