How your organisation services its internal and external customers impacts their satisfaction, as well as your efficiency, profit margins, and competitive position. That’s how Service Desk adds value, it aids your support analysts and everyone in your organisation responsible for providing support and fulfilling service requests to be consistently reachable, responsive, and accurate. Its web portal and mobile app ensure that your support team is easy to do business with, solves more problems, and consistently delights your customers.
With the Service Desk, you can deliver excellent service and meet customer needs in a way that no help desk can:
Incident Management and Request Fulfilment
Intuitive workflows are optimised to help you quickly understand and resolve incidents and requests with little or no training.
Service Catalogues
Service Catalogues are an essential ingredient for achieving effective and satisfactory self-service.
Asset Discovery and Management
Service Desk includes unlimited asset discovery and management, that help expeditiously understand and resolve issues by linking incidents and assets.
Visual Processes and Automation
Predefined options for implementing a Service Catalogue and automating incident handling and service requests.
Web and Mobile Access
Modern web and mobile user interface makes your Service Desk reachable.
Speak to Sigma Software Distribution Business Development Manager
James McNaughton on jamesm@sigmasd.com or telephone: +44 (0) 1364 655200
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