Deliver Excellent Service, Aided by an Excellent Service Desk

How your organisation services its internal and external customers impacts their satisfaction, as well as your efficiency, profit margins, and competitive position. That’s how Service Desk adds value, it aids your support analysts and everyone in your organisation responsible for providing support and fulfilling service requests to be consistently reachable, responsive, and accurate. Its web portal and mobile app ensure that your support team is easy to do business with, solves more problems, and consistently delights your customers.

With the Service Desk, you can deliver excellent service and meet customer needs in a way that no help desk can:

• Empower customers to resolve issues through self-service
• Resolve incidents and expedite requests with automated ticket routing, escalation and SLA prioritisation
• Manage your IT assets to proactively avert problems

Features include:

Incident Management and Request Fulfilment

Intuitive workflows are optimised to help you quickly understand and resolve incidents and requests with little or no training.

Service Catalogues

Service Catalogues are an essential ingredient for achieving effective and satisfactory self-service.

Asset Discovery and Management

Service Desk includes unlimited asset discovery and management, that help expeditiously understand and resolve issues by linking incidents and assets.

Visual Processes and Automation

Predefined options for implementing a Service Catalogue and automating incident handling and service requests.

Web and Mobile Access

Modern web and mobile user interface makes your Service Desk reachable.