Remote Support

Bomgar’s Remote Support solution allows users to quickly access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians can communicate with their end-user, view and control remote systems and devices and collaborate with other technicians or external parties to resolve issues all with the highest levels of security.

Highlighted features include:

• Customer Tech Support – Chat support, screen sharing, CRM integration and skills-based routing will increase support staff productivity. This also includes customisable surveys and support portals
• Monitor and Audit – Monitor support activities in real time and track customer satisfaction
• Internal IT Support – Perform desktop support and server maintenance securely
• Embeddables – Users are able to embed chat and remote support into their website, desktops, Windows programmes and mobile apps to make it easy for their customers and employees when help is needed
• Help Desk Administration
• Collaboration – Share sessions internally and externally so users can see any issues and troubleshoot together, solving support incidents faster