Call us now: +44 (0) 1364 655 200

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The Virtual Support Agent with Artificial Intelligence

As a Virtual Support Agent, Luma is integral to ServiceAide’s Intelligent Service Management solution. Luma’s conversational interface guides users to actionable requests and improved self-service. It also relieves analysts from the burden of triaging requests and chasing users down for more information.

  • Create the Efficient Desk
  • Get Fully-Supported AI
  • Cut Technician Time 30%
  • Intelligent Automation
We’re proud to use ServiceAide!
Read about how important ServiceAide is to Sigma’s services team. Check out the whitepaper!


  • Users can request services in their own words, using messenger apps they’re already familiar with
  • Satisfaction and confidence is improved with 24×7 availability, intelligent guidance, and better responsiveness
  • Service desks operate more efficiently with accurate categorisation, automated ticket closure, and less triage
  • Analysts and users collaborate to improve their combined experience

Want to buy Luma for an end user?

Speak to Sigma Software Distribution Business Development Manager
Peter Brimble on peterb@sigmasd.com or telephone: +44 (0) 1364 655 200

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