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Enterprise-class IT Service Management without the enterprise-class budget

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customisation is easy, and administration is minimal.

  • Incident and Problem Management
  • Change Management
  • Knowledge Management
  • Request Fulfillment
  • Service Catalogue
  • Configuration Management (CMDB)
We’re proud to use ServiceAide!
Read about how important ServiceAide is to Sigma’s services team. Check out the whitepaper!

Key Benefits

  • Game changing advances in customer satisfaction and ticket resolution times
  • AI-driven actionable ticket creation and precise categorisation and routing
  • New found efficiency improvements with automated follow-ups and user surveys
  • Conversational interface improves zero-touch and first contact resolutions
  • Minimal system administration via codeless, drag and drop workflows
  • Out of the box connectors to thousands of enterprise applications and data sources
  • Onboard and go live in days with ready to use automated ITIL workflows

Want to buy Intelligent Service Management for an end user?

Speak to Sigma Software Distribution Business Development Manager
Peter Brimble on peterb@sigmasd.com or telephone: +44 (0) 1364 655 200



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