Enterprise-class IT Service Management without the enterprise-class budget

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customisation is easy, and administration is minimal.

• Incident and Problem Management
• Change Management
• Knowledge Management
• Request Fulfillment
• Service Catalogue
• Configuration Management (CMDB)

Key Benefits

• Game changing advances in customer satisfaction and ticket resolution times
• AI-driven actionable ticket creation and precise categorisation and routing
• New found efficiency improvements with automated follow-ups and user surveys
• Conversational interface improves zero-touch and first contact resolutions
• Minimal system administration via codeless, drag and drop workflows
• Out of the box connectors to thousands of enterprise applications and data sources
• Onboard and go live in days with ready to use automated ITIL workflows