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Sigma Becomes Value Added Distributor for ServiceAide’s Cloud Service Management

13 September, 2017

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ServiceAide, a provider of service management solutions partners with Sigma™ to accelerate sales growth in Europe. “The capabilities and future direction of Cloud Service Management are a perfect fit for our customers and our product portfolio,” said Jane Silk, Managing Director of Sigma.

“We’re delighted to have Sigma represent our value proposition throughout Europe,” said Yip Ly, CRO of ServiceAide. “With Sigma’s presence, European organizations from startups to established enterprises that cannot afford multiple administrators and a high cost of ownership can benefit from our powerful yet affordable offerings. Organizations can provide service and support within 1 week using out-of-the-box functionality. As they grow and mature they can easily evolve their processes with just 1 administrator. We refer to this combined value that’s available for 1 all-inclusive price as the power of 1.”

Cloud Service Management combines PinkVERIFY certified ITIL service management processes with artificial intelligence so:

  • Customers and end-users can resolve issues via self-service using the knowledge base and service catalog, minimizing ticket volume and the average cost per ticket
  • Support analysts can expeditiously resolve incidents and fulfill requests with automated ticket routing, escalation, and prioritization to meet Service Level Agreements
  • Service providers can individualize service for unique groups such as teams, departments, and geographic territories with custom-tailored service catalogs, approvals, and process workflows
  • IT personnel can implement changes to their infrastructure without errors, as well as manage configurations, tasks, and projects to proactively avert problems

For more information on ServiceAide please contact your Sigma Account Manager on
+44 (0) 1364 655200

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