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Job title: Cloud & Infrastructure Support Engineer

Reporting to: Group Head of Services
Position: Full-time

We require a technically experienced Cloud & Infrastructure Support Engineer to provide remote support and consultancy to our own systems and customer base.

You must be able to demonstrate good interpersonal skills, excellent telephone manner and have experience working in a support environment, as well as an interest in learning about innovative technologies. You will form part of a Service Delivery team that helps deploy and support internal projects. Additionally, there will be an opportunity to provide technical consultancy and guidance to our customers on Microsoft and complimentary solutions. Ideally, you will be able to prioritise workload and manage customer expectations. Familiarity of working within SLA environments is preferable.

Essential skills:

Desirable skills:

Accountabilities:

Pre-requisites:

To succeed in this role, it is expected that you will possess:

Key performance indicators:

Success in this role will be measured through a balance of qualitative and quantitative performance measures.
These will form part of your annual objectives and will include:

Corporate standards:

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The above duties are neither exclusive nor exhaustive and the post holder may be required at times to carry out other appropriate duties as deemed by their line manager. The above duties are neither exclusive nor exhaustive and the post holder may be required at times to carry out other appropriate duties as deemed by their line manager.


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