SolarWinds DameWare Mini Remote Control

New Features

What's new in DameWare Mini Remote Control v8

• Chat - With the chat feature in Version 8.0, you can chat online with your remote user as you troubleshoot or configure the remote machine. Now, there is no need to open WordPad and type back and forth.

• Screenshot Capture - Simply click to quickly capture and save a screenshot from the remote machine. This valuable feature is indispensable when working on help desk tickets or when documenting configuration settings for future reference. Now, there is no need to go through the process of pasting your screenshot into Paint and saving it.

• Bug fixes and maintenance.

Features

Ease of Deployment and Use

• Deployment of the MRC Client Agent Service “on the fly' means the session starts instantly with no machine reboots
• Includes MSI package builder for the easy configuration and installation of the MRC Client Agent Service
• Automatic configuration of Windows Firewall and Advanced Windows Firewall
• Seamless Window feature integrates the remote desktop directly into the administrator’s machine for maximum usability and speed. Navigate the remote machine like it was your own
• DameWare Mirror Driver delivers enhanced speed and performance
• Ease of use provides 'out of the box' ROI
• Very affordable: licensing is based on the number of administrators using the software, regardless of the number of servers or clients accessed.

Security and Encryption

MRC provides extensive security and encryption capabilities, including multiple authentication methods primarily designed to use the operating system's built-in security. It also offers additional options of encrypting all communications between the remote and local machines, taking advantage of today's standards for encryption, hashing, and key exchange.

• Interactive Smart Card Login and Remote Smart Card Authentication using a Smart Card and PIN from your local machine. No Smart Card middleware is required, and no Smart Card reader needs to be installed on the remote machine. MRC is the only known third-part remote administration tool with this capability.
• Encryption via Microsoft’s Cryptographic Providers & CryptoAPIs built into the OS itself, which are also FIPS-140 certified
• Restrict access using IP Filtering
• Restrict access based upon Group membership
• Restrict access based upon a Shared Secret Key
• Ability to force encryption for all connections
• Email notifications can be enabled to send an email to a specified address each time a connection is made to a remote machine.

End User Support

• Chat
• Instant screenshot capture and save
• Shared sessions/screen sharing
• Simple File Transfer
• Ability to acquire permission from the Desktop User before connecting
• Multi-monitor support.

Flexibility of Use

• Run MRC from a device other than the local hard drive (like a thumb drive for remote connectivity on the go) with U3 mode
• Multi-monitor support: see the entire remote user’s desktop
• Support for Windows 7, 2008 Server, and Vista
• Supports more than one active connection on WinXP
• Supports more than two active connections on Server 2000/2003: Windows Server 2000/2003 only allows two active sessions. MRC allows users to work around this limitation by sharing a single session, enabling additional concurrent connections with the server.
• Support for 32-bit and 64-bit operating systems
• Support for Fast User Switching as well as Microsoft's Remote Desktop Program
• Unicode.

Connectivity Options

• IPv4 & IPv6 Support
• Proxy Server available for Jump-Hosted environments
• Wake-on-LAN ability
• Ability to connect via Mini Remote style connection or RDP (Remote Desktop Protocol) style connection.

Licensing

All DameWare Development Software is licensed per User, not per Computer and there are no additional fees for client agents installed by the program. Therefore, the number of licenses required should correspond with the actual number of technicians that will be running the software. For example, if you have 10 technicians that will be running the software and connecting to 10,000 remote machines, you would only require 10 licenses.

Please also keep in mind that there are no provisions for concurrent use. For example, if you have 5 technicians working on the day shift and another 5 technicians working on the night shift, you would still require 10 licenses. This also applies to running the software in a Citrix or Terminal Server environment. Each individual user of the software must have a license.

Each license allows for three separate installations (for example: desktop, laptop, and home computer). A user will still be covered under the license, provided this is the only person running the software on these additional machines.

System Req.

Operating Systems - Windows 2000, XP, Server 2003/2003 R2, Vista, Server 2008/2008 R2, Windows 7. All service pack levels for these Operating Systems are supported. Both 32-bit and 64-bit versions of these Operating Systems are supported.

Hardware - a video adapter that supports the following raster capabilities:

• Capable of transferring bitmaps (RC_BITBLT)
• Capable of supporting the Windows APIs, SetDIBits and GetDIBits functions (RC_DI_BITMAP)
• Supports only one color plane.

Network - Mini Remote Control requires the TCP Protocol.

Smart Card login & authentication - supported on Windows 2000 or above, a Smart Card reader is not required on the remote machine.