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Software FX Support
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Trial Users
Trial users get 30 days of free e-mail and phone support during the evaluation period (starting from date of download). Please include your trial serial number when contacting support.
Standard Support
Owners of any Chart FX product receive 30 days of free e-mail and phone support from date of purchase OR 1 free incident beyond the 30 days per serial number. To obtain support, simply include your product serial number along with the details of your issue when communicating with support.
Priority Support Program
Owners of any Chart FX product may sign up for a full one year subscription of direct phone and e-mail contact with our tech support staff. A support account is required for this option. To purchase a support account, please click here. Once obtained, please include your support account # when communicating with support.
Free Online Support
All Chart FX users have free access to our online support at support.softwarefx.com which includes hundreds of Knowledge Base articles, FAQ's, community, as well as product patches and samples, 24 hours a day, 365 days a year.
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