Netop Remote Control

New Features

Netop Remote Control 10.5 - New Features

NetOp Remote Control 10.5 introduces:

• Guest and Host module support for Mac OS X 10.7 (Lion) and Ubuntu 10.04 LTS
• The Netop Security Server now supports Guest authentication on Linux and Mac Hosts
• Blank screen functionality has better compatibility with Windows 7, Vista and Server 2008 through the use of a new Netop Monitor driver
• Bind Netop to a specific network interface for improved communications
• Guest's can now have multiple support sessions when using a WebConnect service (dependent on the number of Connection Servers available)
• Numerous bug fixes.

Netop Remote Control 10 - New Features

Netop Remote Control 10 introduces:

Enhanced performance

In version 10, Netop has focused on improving performance where it matters most to your support team and your customers. With Netop Remote Control 10 you get:

• Improved experience when supporting newer platforms.
• New flexible compression technology for better performance.
• Improved performance and stability on Linux and Mac.
• Better compatibility when supporting graphically intense applications.

Improved platform support

Netop Remote Control 10 provides comprehensive platform support, enabling you to support all your users and systems with one complete enterprise-wide solution. This new version adds:

• Support for RedHat Enterprise Desktop & Server 5.5/5.6/6.0.
• Support for SUSE Enterprise Desktop & Server 11.
• Support Mac OS X 10.5 & Mac OS X 10.6.
• Fully cross-platform Guest and Host support for all platforms.
• Includes support for 32-bit and 64-bit editions.

New security features

In addition to Netop Remote Control’s existing industry-leading security features, version 10 introduces new features that make achieving the highest security standards even easier for your enterprise:

• Organisational Units support offering more flexibility with Active Directory.
• Set up and administering the Security Server is quicker and more user-friendly.
• A new ‘Confirm Access Password’ adds an additional layer of protection.

Support for virtual environments

In addition to the extended platform capabilities in version 10, Netop now helps enterprises as they make the shift into virtualised environments:

• Provide remote support to your virtualised desktop environment.
• Easier deployment of Netop applications using RDP.

Features

• Complete control - control the remote operating system's mouse and keyboard remotely, run commands, log off, shutdown, reboot and easily access the remote computer's services, registry, event logs and more. More than one guest can access the same host computer to help collaborate on issues
• Compatible - Netop Remote Control runs on Windows, DOS, Mac, Linux, OS/2 and Solaris and supports terminal services. Additionally a range of communication protocols are supported, including TCP, UDP, HTTP, IPX, NetBIOS, dial up and more.
• Powerful file manager enables easy transfer of files from host to guest and guest to host through simple drag and drop
• Access computers that have Intel vPro and do not have an installed operating system - easily change BIOS settings and install an operating system
• Automation - easily script tasks - e.g. data transfers or inventory scanning and use the inventory feature to collect all remote hardware and software in an XML file
• Helpdesk support - users can use Netop software to initiate a help desk request and technical support can then remote control the computer and communicate with the user via instant messages, audio or video
• Netop Pack 'n Deploy - enables easy deployment of Netop Hosts to all computers on your network
• Highly secure - all traffic is encrypted with 256 bit AES encryption and supports authentication systems such as Smartcards, RSA Secure IDs and Directory Services
• 'Phonebook' functionality that can list all computers on a network that can be connected to

Benefits

• High Performance - Netop Remote Control works quickly, even in low bandwidth scenarios due to Netop's advanced compression processes and algorithms
• Increased ROI - one remote control application across your entire organisation and all your operating systems reduces configuration time and costs and the inbuilt help functionality reduce support's travelling costs and help handle more requests
• Scalable - with support for multiple operating systems and easy, fast access to any host, Netop Remote Control is capable of handling one or thousands of remote computers
• Secure - all Netop traffic is 256-bit AES encrypted
• Easy setup - Netop Pack 'n Deploy helps deploy the Netop client across the network. Optionally send Netop traffic through the HTTP protocol and reduce the need to configure firewalls (part of Netop WebConnect)
• Compliant - Netop allows you to log all remote connections and events and even record videos of all remote assistance. Role based access helps to ensure the right people have the right access
• Reduce support requests and downtime - the built in help feature in Netop Guests make it easy for users to initiate help requests and for technical support to communicate with and help the user immediately, remotely

Licensing

Netop Guest and Host licensing (modules)

A Netop Guest licence should be installed on the computers that will be used to remote control and interact with another computer. A Netop Host licence should be installed on each machine that will be connected to by the Netop Guest.

Netop Advantage Program (NAP)

The Netop Advantage Program (NAP) provides annual support and upgrade protection for Netop products. Every new Netop software licence purchase includes one year of Advantage support and upgrades and can be renewed after 12 months. The Netop Advantage Program (NAP) features:

• Full upgrade protection - software upgrades and documentation are free
• Expert technical assistance - Netop support provides expert support and assistance
• Online support services - access product information, updates and technical support resources online
• Licence management service - keeps track of your licence keys and replaces lost/missing keys at no charge
• Reduced software costs - price breaks are available for additional licences/subscriptions
• Lower TCO - costs less than the purchase of periodic upgrades.

Netop Open License Program (NOLP)

The Netop Open License Program is available for 100+ licence purchases. By purchasing on NOLP you get one serial number per Netop module and 12 months maintenance and upgrade protection (NAP) which can be renewed annually. Additional licences can be added to a NOLP if there is active NAP maintenance.

System Req.

Platform

• Windows (7/Vista/XP/2000/98/Me/95,Server 2000/2003/2008)
• Mac OS X
• Linux, Linux with X.org Server
• Solaris
• OS/2
• DOS

Computer

• Intel Pentium or 100% compatible (32-bit and 64-bit)

Memory

• OS requirement plus an additional 32MB

Disk space

• Each module requires less than 30 MB

Video

• Any 100% VGA compatible graphics adapter

Communication

• TCP/IP (IPv4 & IPv6): Winsock 1.1/2.0 or compatible
• IPX: Microsoft NWLink or Novell IPX
• NetBIOS: IBM, Microsoft, Novell or compatible
• Windows modem: TAPI version 1.4/2.0
• Analog modem: Any modem supporting the AT command set
• Digital modem: Any modem supporting the AT command set
• ISDN: Any ISDN adapter with a CAPI 2.0 driver
• Infrared: Any Windows operating system with IrDA enabled
• WebConnect: HTTP and/or TCP as supported by your WebConnect service.