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Product Details
ManageEngine - SupportCenter Plus boxshot.

ManageEngine - SupportCenter Plus

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ManageEngine

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Product Variants

ManageEngine - SupportCenter Plus Enterprise - Zoho CRM Integration Add-On, Licence

ManageEngine - SupportCenter Plus Enterprise - Zoho CRM Integration Add-On, Subscription Licence

ManageEngine - SupportCenter Plus Enterprise, Licence

ManageEngine - SupportCenter Plus Enterprise, Maintenance & Support

ManageEngine - SupportCenter Plus Enterprise, Subscription Licence

ManageEngine - SupportCenter Plus Enterprise, Subscription Licence Renewal

ManageEngine - SupportCenter Plus Multi-Language Enterprise - Zoho CRM Integration Add-On, Licence

ManageEngine - SupportCenter Plus Multi-Language Enterprise - Zoho CRM Integration Add-On, Subscription Licence

ManageEngine - SupportCenter Plus Multi-Language Enterprise, Licence

ManageEngine - SupportCenter Plus Multi-Language Enterprise, Maintenance & Support

ManageEngine - SupportCenter Plus Multi-Language Enterprise, Subscription Licence

ManageEngine - SupportCenter Plus Multi-Language Enterprise, Subscription Licence Renewal

ManageEngine - SupportCenter Plus Multi-Language Professional - Zoho CRM Integration Add-On, Licence

ManageEngine - SupportCenter Plus Multi-Language Professional - Zoho CRM Integration Add-On, Subscription Licence

ManageEngine - SupportCenter Plus Multi-Language Professional, Licence

ManageEngine - SupportCenter Plus Multi-Language Professional, Maintenance & Support

ManageEngine - SupportCenter Plus Multi-Language Professional, Subscription Licence

ManageEngine - SupportCenter Plus Multi-Language Professional, Subscription Licence Renewal

ManageEngine - SupportCenter Plus Multi-Language Standard Zoho CRM Integration Add-On, Subscription Licence

ManageEngine - SupportCenter Plus Multi-Language Standard, Subscription Licence

ManageEngine - SupportCenter Plus Professional - Zoho CRM Integration Add-On, Licence

ManageEngine - SupportCenter Plus Professional, Licence

ManageEngine - SupportCenter Plus Professional, Maintenance & Support

ManageEngine - SupportCenter Plus Professional, Subscription Licence

ManageEngine - SupportCenter Plus Professional, Subscription Licence Renewal

ManageEngine - SupportCenter Plus Standard Zoho CRM Integration Add-On, Subscription Licence

ManageEngine - SupportCenter Plus Standard, Subscription Licence

ManageEngine - SupportCenter Plus Unlimited - Zoho CRM Integration Add-On, Licence

ManageEngine - SupportCenter Plus Unlimited, Licence

ManageEngine - SupportCenter Plus Unlimited, Maintenance & Support

ManageEngine - SupportCenter Plus Unlimited, Subscription Licence

ManageEngine - SupportCenter Plus Unlimited, Subscription Licence Renewal

Features

Multi-Channel Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request Tracking & Automation

Automates the process of creating, organising, tracking requests into a seamless process.

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Self-service Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time Tracking & Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.