ServiceAide provides comprehensive, secure and reliable cloud-hosted service management solutions with a low ongoing cost of ownership. A growing global portfolio of clients benefit from these comprehensive and flexible solutions to deliver excellent customer service and ensure that IT systems meet business objectives. All products are built on the Hyper-SaaS™ architecture that delivers business value by tightly integrating scalability, data connectivity, artificial intelligence, and chatbots.
The Cloud Service Management products are easily configured to meet your needs without having to create or maintain code. That means you are always automatically and effortlessly upgraded to the latest version of our software. There’s no code to migrate. Approvals, processes, service catalogues and data are transfer for you giving your organisation the benefit of applying your human and capital resources toward achieving your business objectives.
Everything needed to provide excellent customer service with an easy-to-use Service Desk. The low price lets you right-size your costs to your specific needs. When you need to grow you have a seamless growth path with zero migration risk and zero cost. Comprehensive features enable you to identify and quickly respond to incidents and requests for service. You can also resolve incidents related to IT assets, which is something you cannot do with just a Help Desk, or many other commercial Service Desks.
A robust full-featured Service Management solution to facilitate excellent customer service and ensure your information technology operates flawlessly and is aligned with the needs of your business users and your organisational objectives. Nine certified ITIL processes are ready for use to deliver excellent support and IT Service Management (ITSM). Process workflows can be custom tailored to how your business operates, not the other way around.